Jlr-london Reviews

Incorrectly states in email received today that there is free shipping over £50 but it's actually over £70. Takes ages to receive even if you don't personalise. Rude and illiterate customer service on Facebook. Rip off really.

I purchased a bag for myself which came a lot quicker than expected.
After 1 day of using it the little heart on the front came off so emailed customer services and within 24 hours I had a response and a new order for a replacement was processed for me the same day. Hoping it arrives as quickly as the last one did!

I got a black bag with personalization and I love it , I've ended up using the black strap you get with it as the one I picked looked diffrent in person and wasn't so keen , the bow is lovely but already started threading on the ends!! for some reason , I will end up buying another and see how it gets on but I've only had it since Xmas .

I bought a bag for myself as I love the idea of the changeable straps you can buy for them. But I was so disappointed with the quality of the bag. It wasn't even a decent replica leather, it was just hard and cheap. It felt like a £10 bag you would get in Primark. Sent back for a refund.

My Carrie bag was a gift for Christmas, I was told shipment would be after 16th Jan due to it being on pre order...my personalised bag and accessories arrived on 6th January.

Brilliant service and communication. I recommended JLR to my sister in law and she has placed an order for a Carrie!!

Absolutely LOVE this brand. Adorable how i can personalise my bags and choose my own colour bow and strap. Take it absolutely everywhere with me! Bought my second one already!???

I received a personalised bag with personalised bow accessory and strap for my Xmas from my sisters and I absolutely love it!
My sisters have said the order process was easy and it was received in good time.
Can’t wait to add more to my JLR collection ❤️?

I paid for, and placed an order on 8/12. Not a personalised product. I did not receive an email confirming the order until the 12/12. I paid for 48 hours delivery. The parcel did not arrive until the 29th, too late for Xmas. I understand there are postal strikes but I think 21 days to deliver is not acceptable.

Still waiting for a email answer ref delivery..said sent..7th but as 20th even with tracking no not received!
All phones nos not valid..your customer service is shocking!!!
Will try to get money back from bank ASAP.. if no luck with order...

I have bought three bags from Johnny Loves Rosie, two for myself and one for my best friend’s Christmas present. I have the vegan leather bags and they have a luxurious look and feel. Such great quality. I will definitely buy from Johnny Loves Rosie again in the future.

Would give 0 stars for customer service, just non responsive even when you send follow up emails. I've placed many orders from here but won't be returning anymore due to the customer service.

I ordered a customised purse on the 23rd of November. I have been chasing it since . My last correspondence from the customer service team was that my purse has been customised and awaiting packing and dispatch and await my email for dispatch.
I then got a phone call today 16th of December to say my order can't be fulfilled!!!????? Why did you say it was ready too go then? I got a refund in the end as the other colour options sounded awful! Not a great experience ? just tell the truth as its not good customer service . I do understand this time of year your extremely busy and I was prepared to wait but then too be told that ....no thank you!!!!

Is there a phone number? The one on the site says not in service. I ordered almost two weeks ago- it says Royal Mail tracked but won’t let me click to track. Money out account but no further information. Facebook automated reply said email- no email reply yet. It’s a Christmas present :0(

**recieved automated reply email as others have stated saying all orders before 9th December will be here for Christmas**

Ordered on 28th November a bag and strap, the strap was on pre-order to be in stock from 5th December. Still not received order. I understand this time of year is busy. But just some communication goes a long way. I have sent 3 e-mails, just for an update, but not one reply. Customer service is a lot to be desired. May need to contact credit card company for a refund.

Beware!!!This company does not have a contact number ? Plus they do not answer to your emails in 72 hours as they state! They constantly send out automated reply’s stating they contact within 72 hours but don’t!!! Beginning to worry this is a scam company!! Take payment quick enough but leave you with not further updates!!! I’m going to further check this company out!!!